Landlords must check they hit the spot with deposits02-Aug-2018

By John Arnold, Partner and Head of Commercial Litigation

Claims for incorrectly handled property rental deposits are soaring and landlords should be alert to the danger and ensure they or their agents are complying with the legal requirements, if they want to avoid high penalties.

Under the Housing Act 2004, any deposit must be held by the landlord in a registered deposit protection scheme and the tenant must be given specific details of the deposit protection scheme used and details about how the scheme works within 30 days.

If a court rules that a landlord has failed in their duty, it can impose fines of up to three times the value of the deposit, which must be paid within 14 days of the court order.

Head of Commercial Litigation John Arnold explained: “It’s the landlord who will find themselves subject to the county court order. They may be able to bring a claim against the letting agent, if there is one involved, who in turn will claim on their professional indemnity insurance. It’s a costly business and bad in reputational terms for all concerned.”

John added: “The legislation has been in place for a long time, but we see both agents and landlords getting it wrong still. Where landlords have a big property portfolio, they are more likely to have the right processes in place. For small-scale landlords, or the accidental ones who may have ended up renting out their home while working elsewhere, it’s worth adopting some of the practices of the big boys as it’s no defence to say you didn’t know or had left it to your agent.

“That includes taking some time to understand the law as it affects you as a landlord and having checklists for each stage of the tenancy. Then you need to make sure they are used each time, whether you are doing it yourself or checking your agency have acted properly on your behalf. In the worst-case scenario, if you haven’t used a deposit scheme when you should have, the court can rule that a tenant does not have to leave the property when the tenancy ends.”

The prescribed information that must be provided to the tenant includes:

  • The address of the rented property
  • How much deposit has been paid
  • How the deposit is protected
  • The name and contact details of the tenancy deposit protection (TDP) scheme and its dispute resolution service
  • The landlord (or the letting agency’s) name and contact details
  • The name and contact details of any third party that’s paid the deposit
  • Why the landlord would keep some or all of the deposit
  • How to apply to get the deposit back
  • What to do if the tenant can’t get hold of the landlord at the end of the tenancy
  • What to do if there’s a dispute over the deposit

  • For more information about or support with a landlord or tenant dispute, please contact a member of the Commercial Litigation Department at Cullimore Dutton Solicitors on 01244 356 789 or email

    Please note:
    This is not legal advice; it is intended to provide information of general interest about current legal issues.